This section explains how to interpret the background check statuses shown in PageUp.

## **Overall Status**

|     |     |
| --- | --- |
| **PageUp Overall Status** | **Description** |
| New | The case has been ordered in CertnCentric and the applicant invited. |
| In Progress | The case is active and  in progress (e.g. <br>Applicant opened,  Applicant started, Case In Progress, Client action required, Applicant action required, In Dispute). |
| Queued | Not supported |
| Failed | The case creation has failed in CertnCentric. Please review the error message in PageUp. |
| Cancelled | The case has been cancelled. |
| Expired | The candidate did not respond within the timeframe set by your organisation |
| Complete | The case is completed and the reports can be viewed. |

## **Check Status Meanings**

|     |     |
| --- | --- |
| **PageUp Check Status** | **Description** |
| Pass | This status is shown when the Certn Centric check score are Complete Clear : No match found , Verified , No Results found , and Negative<br>**Note**: For compliance reasons, this status does **not** apply for Nationally Coordinated Criminal History Checks (NCCHC). |
| Fail | Not Supported |
| Review | This status is shown when the Certn Centric check score are 1. Complete Review : Not verified,Review,Partially verified,Discrepancy,Positive,Unable to verify,Unable to complete, Results found <br>2\. Reject<br>(not to be used for NCCHC due to compliance purposes. A result found for NCCHC is to marked as Completed) |
| ReOpen | Not Supported |
| OnHold | Not Supported |
| Cancelled | The case has been cancelled |
| Completed | This status is used when the Certn Centric check score are<br>1\. NCCHC Complete Clear - No match found<br>2\. NCCHC Complete Review : Results found<br>3\. Restricted <br>4\. Not Applicable |