This article is for applicants who need to complete a Certn Identity Verification check ordered by a potential employer or to complete your own criminal record check as a MyCRC customer.

IN THIS ARTICLE

• What type of Identity Verification does Certn offer?
  • OneID
• Before you begin
• Completing the verification process
• Troubleshooting issues related to Identity Verification

What type of Identity Verification does Certn offer?

OneID

Our ID verification method is OneID. OneID is a comprehensive identity verification solution offered by Certn that utilizes biometric facial recognition technology. It provides a seamless and quick process to verify your identity by matching a selfie with your government-issued ID. Clients, such as HR and property managers, benefit from its ability to verify identities instantly, reducing delays and ensuring a smooth application process. In some cases, Certn’s clients may integrate OneID into their systems via Certn's API.

Before you begin

Before you begin your identity verification, please ensure you have a valid ID on hand. Identification documents must be active (non-expired) and must include the following information:

• Picture
• Identification number
• Date of expiry
• First and last name
• Date of birth

Please note whether a piece of ID is acceptable is determined based on region and check specific requirements. For more information about whether your identity document is valid, contact the Certn Support team.

Acceptable forms of ID include:

• Driver’s license (issued by government authority at the federal or state/provincial level)
• Age of majority cards (issued by government authority at the federal or state/provincial level)
• Citizenship, Immigration or Permanent Residency cards
• Passport

In addition to having a valid ID on hand, ensure the following before beginning the OneID identity verification process:

• The device you are using has a functioning camera that can take high definition pictures. Please use a smartphone if possible as laptop cameras often generate low quality images by default.
• Your browser is not in Incognito mode.
• You are in a well lit area. Avoid shadows or environments with poor lighting.
• Avoid placing your identity document on a surface with a pattern.

Note: Identity verification checks cannot be completed on behalf of other applicants. Please ensure you are the intended applicant before submitting ID documents, and that no one else is shown in the frame of the selfie. If you need help completing the identity verification process, reach out to the Certn Support team for more information.

Completing the verification process

Before you complete the verification process, you will need to agree to the Biometric Consent. Once you agree to the Biometric consent, you will begin the Identity Verification process with biometric verification using our OneID solution.

Troubleshooting issues related to Identity Verification

Troubleshooting OneID.

The OneID session may be unsuccessful for several reasons, including those below:

• The image captured was blurry or information was cut off.
• The ID provided is expired.
• The applicant attempted to submit dark, blurry or incomplete images more than three times.
• There is a discrepancy between the applicant provided details and the information provided on the identification.
• There was excessive glare in the ID document image. Please note, passports can be particularly sensitive to this issue.
• A variety of other reasons related to document quality or fraud detection.

What happens next

Depending on the reason your session was unsuccessful, different steps may apply:

• If your ID was expired: A notice will appear notifying you that your ID has expired, and you'll be prompted to try again with a valid (non-expired) ID.
• Additional photos may be requested: In some scenarios, a member of the Certn team will reach out to you directly requesting additional photo documentation. Please follow the steps detailed within the email directly to ensure the continued processing of your application.
• If your session failed for another reason: The client may need to re-order your background check. Please reach out to your contact to talk about next steps.

Before you start a new OneID session, please review the Before you begin section in this article to make sure you have the correct documents and meet the image quality guidelines.

For more information on why your identity verification was unsuccessful, reach out to the Certn Support team.