How to get support – Certn

Browse our help articles

Is your question answered by one of our help articles? Visit Help Center home to browse and search our articles to find the answers you need, fast. You can also search for articles using our Help widget.

Contact our Support team

Can't find a help article to answer your question? Reach out to our Support team for help. We're available seven days a week, including holidays, from 5 a.m. to 5 p.m. PST / 8 a.m. to 8 p.m. EST.

Chat with us

You can start a live chat with us from our Help Center or while logged in to our Certn Web App.

1. To begin, select the Help button in the bottom left corner of the page.
2. In the help widget, type your question or keywords and press Enter on your keyboard.

Tip: Use specific words related to the topic you need help with (don't just type greetings like hi or hello). Being specific allows the chat widget to suggest relevant articles.

3. Check the articles we recommend—one may answer your question! Select an article to view it.
4. If you still want to chat with our Support team, select Live chat.

Call or email us

You can call us to request support by telephone, and we'll call you back. Or, you can correspond with us by email. To help us respond promptly, reach out via the support type most suited to your question: