Certn will perform critical maintenance that will impact performance for **all clients** on **July 29th, from 8 a.m. – 12 p.m. PT**. The purpose of this scheduled maintenance is to promote greater security, performance, scalability, and future-proofing across our web and API servers.

## Scope of maintenance

Clients looking to access \[domain\].certn.co and candidates attempting to complete background checks will experience interruptions. These interruptions will temporarily cease the movement of all checks across Certn, making the \[domain\].certn.co unreachable. Additional interruptions include the inability to log into the Certn portal, rejected API calls, and stuck checks.

## Maintenance schedule

|     |     |
| --- | --- |
| Date | Event |
| July 29, 2023 | Downtime begins at 8 a.m. PT. |
| July 29, 2023 | Downtime ends at 12 p.m. PT. All services resume as normal. |

## Return of services

Services will resume no later than **12 p.m. PT on July 29th**. No action is necessary from clients or candidates with the exception of refreshing any pages that may have been left open at the time of maintenance.

## Support

Customer support will remain available during the scheduled downtime. If you have any questions or require assistance, please reach out to our customer support team via:

- live chat
- phone: +1 (844) 987-0690
- email: [support@certn.co](mailto:support@certn.co)