Scheduled maintenance - May 27th, 2023 - API & web updates – Certn

Certn will perform critical maintenance that will impact performance for all clients on May 27th, from 8 a.m. – 10 a.m. PT. The purpose of this scheduled maintenance is to promote greater security, performance, scalability, and future-proofing across our web and API servers.

Scope of maintenance

Clients looking to access [domain].certn.co and candidates attempting to complete background checks will experience interruptions. These interruptions will temporarily cease the movement of all checks across Certn, making the [domain].certn.co unreachable. Additional behaviour includes the inability to log into the Certn portal, rejected API calls, and stuck checks.

Maintenance schedule
Date Event
May 27, 2023 Downtime begins at 8 a.m. PT.
May 27, 2023 Downtime ends at 10 a.m. PT. All services resume as normal.

Return of services

Services will resume no later than 10 a.m. PT on May 27th. No action is necessary from clients or candidates with the exception of refreshing any pages that may have been left open at the time of maintenance.

Support

Customer support will remain available during the scheduled downtime. If you have any questions or require assistance, please reach out to our customer support team via: