# Before you begin

If you’re new to ordering OneID checks, start by reading our [overview article for this check](https://help.certn.co/hc/en-us/articles/12227050977939). In it, you’ll learn the basics of this check and find an overview of the [stages of this check](https://help.certn.co/hc/en-us/articles/12227050977939#:~:text=within%2024%20hours.-,Stages%20of%20this%20check,-From%20start%20to).

# Prerequisites for this check

To invite your candidate to complete a OneID check, all you need is their email address.

# How to order this check

There are several ways to order a OneID identity verification check from Certn. From our web application, you can add this check to an [order](https://help.certn.co/hc/en-us/articles/12227113981971-Order-a-OneID-check#h_01GQTP8F5BXFR4ECKWYFRD8KWC) or a [package](https://help.certn.co/hc/en-us/articles/12227113981971-Order-a-OneID-check#h_01GQTP8NVMJ1468J0CSET7WHTA). Or, you can [order using Certn's API](https://help.certn.co/hc/en-us/articles/12227113981971-Order-a-OneID-check#h_01GQTP94V6FT3DBTM4ANZ29FPB).

## Add to an order

To add OneID to a background check you order, follow these steps:

1. **Start an order:** From your Certn dashboard, select **Screen Applicant**. A page appears where you can select checks. For images that show this step, refer to [this help article](https://help.certn.co/hc/en-us/articles/360052632154).
2. **Add OneID to your order:** From the list of checks, select the plus **+** button next to **OneID**. OneID appears in your order summary. If you want to add more checks, do so. When you're finished, select **Continue**.

3. **Complete the order:** When you completed the previous step, a new page opened. On this page, you add your candidate's email address, choose the language of the application your candidate will receive, add a message for your candidate, and review any conditions for the check. Then, select **Submit Application**.

## Add to a package

If you're a Human Resources (HR) user, you can save a set of checks as a [package](https://help.certn.co/hc/en-us/articles/4415071207955). Packages make it fast to order several types of background checks at once for your candidates. To order a OneID check using a package, follow these steps:

1. **Create a package:** Follow the steps for creating a package in [this help article](https://help.certn.co/hc/en-us/articles/4415071207955). When it's time to select the checks to include, make sure OneID is selected.

2. **Use the package to place an order:** From your Certn dashboard, select **Screen Applicant** to start an order. But instead of selecting checks, select the package from the **Select a package** drop-down list, as shown in [this help article](https://help.certn.co/hc/en-us/articles/4415071207955). When you're finished, select **Continue**.
3. **Complete the order:** When you completed the previous step, a new page opened. On this page, you add your candidate's email address, choose the language of the application your candidate will receive, add a message for your candidate, and review any conditions for the check. Then, select **Submit Application**.

## Use Certn's API

You can use Certn's API to invite your candidate to complete a OneID identity verification check. To learn how, visit [this Certn API article](https://docs.certn.co/api/guides/checks/enhanced-identity-verification) and use the instructions for sending an invitation to your candidate.

# Your candidate's experience

When you order a OneID check, your candidate receives an email inviting them to complete an application. During the application, the following occurs:

- We collect your candidate's consent to use biometric facial recognition to verify their identity.
- Your candidate uses their device’s camera to:

- take photos of a government-issued piece of photo ID, and
  - take a photo of themself (a selfie) that we use to match them to their ID.

**Note:** Certn only receives the final, accepted photos for each step.

- We collect some details about your candidate to help confirm their identity:

|     |     |
| --- | --- |
| - Legal first name<br>  - Alias/nickname<br>  - Middle name(s)<br>  - Legal last name | - Maiden name (if applicable)<br>  - Phone number<br>  - Address history |

**Note:** To make the application process simpler and help to reduce errors, your candidate’s first, middle, and last names are pre-filled from the ID they submit.

- Your candidate submits the application for review.

# Next steps

After your candidate successfully completes a OneID identity verification check, you typically receive the results instantly. To learn more about the results and what happens if your candidate cannot successfully complete the check, refer to [Results of OneID checks](https://help.certn.co/hc/en-us/articles/12227171109267).