Before you begin

If you’re new to ordering OneID checks, start by reading our overview article for this check. In it, you’ll learn the basics of this check and find an overview of the stages of this check.

Prerequisites for this check

To invite your candidate to complete a OneID check, all you need is their email address.

How to order this check

There are several ways to order a OneID identity verification check from Certn. From our web application, you can add this check to an order or a package. Or, you can order using Certn's API.

Add to an order

To add OneID to a background check you order, follow these steps:

1. Start an order: From your Certn dashboard, select Screen Applicant. A page appears where you can select checks. For images that show this step, refer to this help article.

2. Add OneID to your order: From the list of checks, select the plus + button next to OneID. OneID appears in your order summary. If you want to add more checks, do so. When you're finished, select Continue.

3. Complete the order: When you completed the previous step, a new page opened. On this page, you add your candidate's email address, choose the language of the application your candidate will receive, add a message for your candidate, and review any conditions for the check. Then, select Submit Application.

Add to a package

If you're a Human Resources (HR) user, you can save a set of checks as a package. Packages make it fast to order several types of background checks at once for your candidates. To order a OneID check using a package, follow these steps:

1. Create a package: Follow the steps for creating a package in this help article. When it's time to select the checks to include, make sure OneID is selected.

2. Use the package to place an order: From your Certn dashboard, select Screen Applicant to start an order. But instead of selecting checks, select the package from the Select a package drop-down list, as shown in this help article. When you're finished, select Continue.

3. Complete the order: When you completed the previous step, a new page opened. On this page, you add your candidate's email address, choose the language of the application your candidate will receive, add a message for your candidate, and review any conditions for the check. Then, select Submit Application.

Use Certn's API

You can use Certn's API to invite your candidate to complete a OneID identity verification check. To learn how, visit this Certn API article and use the instructions for sending an invitation to your candidate.

Your candidate's experience

When you order a OneID check, your candidate receives an email inviting them to complete an application. During the application, the following occurs:

• We collect your candidate's consent to use biometric facial recognition to verify their identity.

• Your candidate uses their device’s camera to:

• take photos of a government-issued piece of photo ID, and

  • take a photo of themself (a selfie) that we use to match them to their ID.

Note: Certn only receives the final, accepted photos for each step.

• We collect some details about your candidate to help confirm their identity:

Note: To make the application process simpler and help to reduce errors, your candidate’s first, middle, and last names are pre-filled from the ID they submit.

• Your candidate submits the application for review.

Next steps

After your candidate successfully completes a OneID identity verification check, you typically receive the results instantly. To learn more about the results and what happens if your candidate cannot successfully complete the check, refer to Results of OneID checks.