Manage your integration users | Certn

Creating Support Users

Creating Support users is a convenient way to assist your end users independently without needing assistance from Certn support!

Create Integration Users

View Your Dashboard

If you are already logged in go to https://app.certn.co

To log in, go to https://app.certn.co/login

  1. Enter your email and password
  2. Click Log in

View Your Partner Tab

  1. Click Partner tab

  2. Click Add User

  3. Provide the Email, First Name, & Last Name

  4. Select the appropriate user role

    • Admin has access to Partner tools, as well as view reports and results. End-user management and team management is available through the API.
    • Support has access to view reports and results. They cannot manage users or teams, or access the API.

  5. Deselect user permissions, if applicable. By default, Admin and Support users will have access to all user permissions

    • Can Create Reports - Allows user to order background checks
    • Can View Reports - Allows user to view completed background checks
    • Can Share Reports - Allows user to download and share background checks
    • Can View Applications - Allows user to view in-progress background checks
    • Can Create and Edit Packages - Allows user to create and edit packages
    • Can Order Individual Checks - Allows user to order background checks from the a la carte menu

  6. Create a temporary password in the New Password field, save to share with the user later, and advise them to reset their password upon first login

    • Passwords must be at least 8 characters long and contain at least one uppercase letter, number, and special character (ie: !@#$%^&*)

  7. Click Save

Example Invitation to Login

No User Limit There is no charge for integration users, and you can have as many seats as required.

Keep in Mind Integration users are different than end users, and have access to all background checks associated with your customers.