FAQ

API Requests

Are there limits on how many requests I can send in a certain period of time?

Certn's API has a rate limit of:

• 240 requests/minute (60s rolling window) and
• 14,400 requests/day (24hr rolling window).

Checks

What is a quickscreen, and how do I use it?

A quickscreen allows you to run a check on an applicant without involving the applicant.

• When running a quickscreen, add /quick to the URL.
• The response you get from a quick screen is set to ANALYZING. To receive live results, setup a webhook, or make a subsequent call.

Pre-requisite: Obtain all the required information prior to running the check, and include it in your request.

What is an invite, and how do I use it?

An invite allows you run a check on an applicant by inviting them to provide the required information and complete the appropriate consents via an email or SMS invite from Certn.

What is a manual review, and how does it work?

When filing an application with an Enhanced Identity Verification, applicants upload a selfie and pictures of their ID. If our tool cannot validate them, it flags the application for Manual Review.

A customer support agent from our team then reaches out to the applicant via the email on file and asks them to upload new photos. Once received, our agents re-process the application.

Retention policies

Refer to our privacy policy for all details regarding our retention policies.